Returns Policy
RETURN POLICY
E-juice Returns - The Vapours Dozen Ltd cannot accept returns on e-liquid due to U.K health codes. If you have an issue with your order please contact us at ContactUs@TheVapoursDozen.com. The Vapours Dozen Ltd will take any issues into consideration and come to a fair resolution.
If you have received a damaged or incorrect product, please contact us within 7 days of receiving your item.
Exchange – Unopened, unused items may be returned for exchange in the form of store credit. Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned to the sender at the sender’s expense.
Wrong Item Received– In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a pre-paid return label for you to print out and affix to your return package. Once the item is received, the correct item will be shipped out to you. All wrong items must be returned unopened. If the item is opened, it will not be accepted for return.
Returning your item – Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged returns may be subject to rejection.
Please include the original packing slip with your return. All original product parts, packing material, and instructions must be included with the product. Missing items will subject the return to rejection.
Your return package must be post marked within 48 hours of receiving your pre-paid return label.
In the event that the item you are returning is out of stock, a full refund in the form of store credit will be issued.
Once your returned item has been received by The Vapours Dozen Ltd, please allow 2-5 business days for your return to be processed.
Item(s) damaged in transit – Should your item be damaged by the shipping carrier in transit to you, please contact The Vapours Dozen Ltd customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the unopened package. At that time, a customer service representative will determine what action should be taken.
The Vapours Dozen Ltd strongly advises that if you find damage before opening your package, you should return it to the shipping carrier immediately and reject receipt of the package. This will clear you of any responsibility, however this can only be done with unopened packages.
The Vapours Dozen Ltd will take any issues into consideration and come to a fair resolution.
E-juice Returns - The Vapours Dozen Ltd cannot accept returns on e-liquid due to U.K health codes. If you have an issue with your order please contact us at ContactUs@TheVapoursDozen.com. The Vapours Dozen Ltd will take any issues into consideration and come to a fair resolution.
If you have received a damaged or incorrect product, please contact us within 7 days of receiving your item.
Exchange – Unopened, unused items may be returned for exchange in the form of store credit. Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned to the sender at the sender’s expense.
Wrong Item Received– In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a pre-paid return label for you to print out and affix to your return package. Once the item is received, the correct item will be shipped out to you. All wrong items must be returned unopened. If the item is opened, it will not be accepted for return.
Returning your item – Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged returns may be subject to rejection.
Please include the original packing slip with your return. All original product parts, packing material, and instructions must be included with the product. Missing items will subject the return to rejection.
Your return package must be post marked within 48 hours of receiving your pre-paid return label.
In the event that the item you are returning is out of stock, a full refund in the form of store credit will be issued.
Once your returned item has been received by The Vapours Dozen Ltd, please allow 2-5 business days for your return to be processed.
Item(s) damaged in transit – Should your item be damaged by the shipping carrier in transit to you, please contact The Vapours Dozen Ltd customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the unopened package. At that time, a customer service representative will determine what action should be taken.
The Vapours Dozen Ltd strongly advises that if you find damage before opening your package, you should return it to the shipping carrier immediately and reject receipt of the package. This will clear you of any responsibility, however this can only be done with unopened packages.
The Vapours Dozen Ltd will take any issues into consideration and come to a fair resolution.